Terms and Conditions

COMMERCIAL TERMS AND CONDITIONS

1. Introductory provisions
The operator of the e-shop is the Gallery of Fine Arts in Ostrava (Galerie výtvarného umění v Ostravě, příspěvková organizace), Poděbradova 1291/12, 702 00 Moravská Ostrava, Czech Republic, company ID no. (IČ): 00373231, VAT no. (DIČ): CZ00373231

2. Orders and purchases of items
The presentation of items on this website does not constitute a proposal for the conclusion of a contract of sale/purchase. The proposal for the conclusion of a contract of sale/purchase is the order placed by the customer for specific items and sent to the operator of the e-shop. After the receipt of the order, the customer receives an e-mail giving information confirming the receipt of the order; the order is then processed. The contract of sale/purchase is concluded at the moment when the customer receives an e-mail confirming that the order has been processed and the items have been prepared for dispatch.

The prices displayed in the e-shop are the currently valid final prices including VAT. Shipping costs are calculated separately depending on the shipping option selected.

The items remain the property of the e-shop operator until full payment has been received and the items have been delivered to the customer; the customer bears the risk of damage as soon as the items have been delivered to the customer.

3. Delivery and payment
Forms of payment:

Czech Republic:
•Collection in person from the Gallery of Fine Arts shop at the House of Art, Ostrava: 0 CZK
•Postal delivery by the Czech Post Office (Česká pošta): depending on the rates charged by the Czech Post Office (postage and packing costs). Items can be sent COD (cash on delivery).

Slovakia:
•Postal delivery by the Czech Post Office (Česká pošta): depending on the rates charged by the Czech Post Office (postage and packing costs). It is not possible to send items COD (cash on delivery).

Other countries:
•depending on the rates charged by the Czech Post Office (postage and packing costs)

Payment within the Czech Republic:
1.COD (cash on delivery): the full price (including shipping costs) is paid when the customer receives the items from the delivery operative or from the post office (cash payment)
2.Payment on collection from the Gallery of Fine Arts shop at the House of Art, Ostrava: cash or card payment
3.Bank transfer: the full price (including shipping costs) is paid by bank transfer from the customer’s account to the account of the Gallery of Fine Arts in Ostrava: Komerční banka, Moravská Ostrava, account no. 6532761/0100 (items are dispatched once the payment has been credited to this account)
4.Invoice payments: only for schools, libraries, state/regional/municipal institutions, companies; the ordered items are delivered to the customer along with the invoice
Where applicable, the order must contain the customer’s company ID no. (IČO), VAT no. (DIČ), the address for invoicing, and (if different) the address for delivery.

Payments send from abroad:
Payments must be sent using the IBAN: CZ6301000000000006532761, Swift code: KOMBCZPPXXX

Purchasing from abroad:
Books may be ordered direct from the e-shop or by sending an e-mail to info@gvuo.cz. When the order for books has been received, an e-mail will be sent to the customer containing a pro forma invoice stating the price of the items and shipping costs. The items are dispatched when the payment has been received.

Forms of payment:
Bank transfer to account no. 6532761/0100, IBAN: CZ6301000000000006532761, SWIFT code: KOMBCZPPXXX

Forms of shipping (Czech Post Office – Česká pošta):
1/ Priority transport
Delivery time: Europe 4 days, other countries 7 days
2/ Standard
Delivery time: Europe 4 days, other countries up to 90 days

4. Warranty conditions
Items purchased by a customer (consumer) are covered by the standard warranty conditions set out in the Czech Republic’s Civil Code. Items received may be returned to the e-shop operator within the legally stipulated period of 14 days. The items (accompanied by the order number) must be returned either in person or by post to the Gallery of Fine Arts at the following address: Galerie výtvarného umění v Ostravě, Poděbradova 1291/12, 702 00 Moravská Ostrava, Czech Republic, tel. +420 733 612 005. It is not possible to send the items to the e-shop operator COD (cash on delivery).

5. Conditions for claims
Claims for defective items may be submitted within 14 days of receipt of the items in the following ways:
1.by e-mail to info@gvuo.cz; inform us of your order number and give a description of the defects – send photographs if possible
2.by telephone: +420 733 612 005
3.by post to the address: Galerie výtvarného umění v Ostravě, Poděbradova 1291/12, 702 00 Moravská Ostrava, Czech Republic. If the claim
is accepted, it will be dealt with within 30 days from receipt of the defective item by replacing the item or by reimbursing the payment.

6. Personal data protection
The e-shop operator declares that all personal data are confidential, will be used solely for the purpose of the fulfilment of the contract with the customer and the marketing activities of the seller, will not be made public in any way and will not be provided to a third party etc. with the exception of situations connected with distribution or payment for the ordered items. Personal data provided voluntarily by the customer to the e-shop operator for the purpose of the fulfilment of the contract with the customer and the marketing activities of the seller are collected, processed and stored in accordance with Act no. 101/2000 Sb. on personal data protection, as amended and as currently valid. The customer grants the e-shop operator consent to collect and process these personal data for the purpose of the subject of the concluded contract of sale/purchase and for use in the marketing activities of the seller; this consent remains valid until the customer issues a written statement withdrawing the consent.

7. Final provisions
The contractual relations between the customer and the e-shop operator are governed by the Czech Republic’s Civil Code and Act no. 634/92 Sb. on consumer protection, as currently valid. These terms and conditions form a binding part of all contracts of sale/purchase concluded between the customer and the e-shop operator and implemented via this e-shop. By sending the order, the customer confirms that they have acquainted themselves properly with all commercial terms and conditions, that they have understood these terms and conditions, and that they accept these terms and conditions without reservations.

Cookies
The Gallery of Fine Arts in Ostrava (Galerie výtvarného umění v Ostravě, p. o.), Poděbradova 1291/12, Ostrava, Czech Republic, company ID no. (IČ) 00373231, listed as Pr 978 in the Commercial Register held at the Regional Court in Ostrava, takes personal data protection very seriously, so we ask you to read this information explaining how we process cookies on our website.

What are cookies?
Cookies are small text files which are created by a web server and stored in a computer. The computer is thus identified when it returns to the server. Generally the cookies record user preferences (such as the language option chosen on the website) or some kind of status information (whether you are logged in, what items you have in your basket, etc.).

How do we use cookies?
Cookies help us make our website easier to use, and enable us to learn more about you and what you like. We often use third party cookies for that purpose. That means we can offer you precisely what you need and we will not send you offers that don’t interest you. Some cookies may collect personal data.

Why do we collect cookies?
•To help our website to function properly. These technical cookies are essential for the website to function as it should; we thus have a legitimate interest in using these cookies.
•To measure the number of visits to our website and create statistics of visitor numbers and visitor behaviour. For this purpose, it is our legitimate interest to use cookies in a mass anonymized form, or in a pseudo-anonymized form, in which personal data are processed but considerable effort and expertise would be necessary in order to identify specific individuals. These tracking cookies can only be processed with your consent.
•To target advertising; these re-marketing cookies are processed with your consent and contain personal data. These cookies enable third parties, e.g. Google, to display advertising corresponding with your preferences and interests on our website and also on the websites of other companies.
You can block cookies via your browser settings as described below. If you block cookies, we cannot guarantee that the website will function correctly.
You can withdraw your consent to the processing of cookies at any time, or you can re-issue your consent to the processing of cookies, via your browser settings as described below.

Who can see cookies?
•Seznam.cz, a.s. (company ID no. 261 68 685);
•Smartsupp.com, s.r.o. (IČO 036 68 681);
•Hotjar Limited, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta;
•Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland;
•Inspigroup s.r.o. (company ID no. 24263532);
•Google Ireland Limited (reg. no.: 368047), Gordon House, Barrow Street, Dublin 4, Ireland;
•Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02 X525, Ireland.

The above-listed recipients process your personal data solely for the above-listed purposes and on the basis of our instructions in compliance with the relevant measures to ensure that your personal data remain confidential and secure.
Personal data are transferred outside the European Union with adequate guarantees; Google and Facebook are part of the Privacy Shield certification scheme. 

Contact details of the responsible employee
If you would like more detailed information on how we process your personal data or if you would like to exercise your rights, please contact our responsible employee:

Galerie výtvarného umění v Ostravě, p. o.
info@gvuo.cz
+420 596 115 425

How can you exercise your rights to delete cookies or block cookies via your browser settings?
Restricting cookies may impair the functionality of the website.
Changing your cookie settings in Internet Explorer
Changing your cookie settings in Firefox
Changing your cookie settings in Chrome
Changing your cookie settings in Safari
Changing your cookie settings in Edge
Changing your cookie settings in Opera

Google also allows you to manage behavioural cookies on your account or via the Network Advertising Initiative website

Personal data protection

Consent to the processing of personal data
By completing the form on the gvuo.cz website, I consent to the processing of all personal data sent by me to the Gallery of Fine Arts in Ostrava (Galerie výtvarného umění v Ostravě, p. o.), Poděbradova 1291/12, Ostrava, Czech Republic, company ID no. (IČ) 00373231, listed as Pr 978 in the Commercial Register held at the Regional Court in Ostrava, i.e. the data administrator (hereunder “the company”) and with the subsequent processing of the data by the data processor for marketing purposes and the provision of commercial information via electronic communication as per Act no. 480/2004 Sb.; this consent remains in force until it is withdrawn.
I also consent to the company sending me information on planned events and offers by its commercial partners. The data provided by me will be used solely for the internal marketing purposes of the company or its commercial partners; it will not in any case be provided to third parties unless I issue written consent. I grant this consent to the data administrator free of charge.
The company commits to fully respect the confidential nature of your personal and company data, which are secured against unauthorized access and protected against misuse. The data you enter into the form on the website gvuo.cz are essential for us to identify you as the purchaser. We use these data to conduct the entire transaction, including essential accounting operations, issuing of invoices and receipts, identification of your cashless payments, and communication with you. Your detailed personal data and the data on your purchases are stored in a database that is carefully secured against misuse, and these data are not provided to third parties.

Personal data protection
We take the protection of your private data very seriously, and we want you to feel comfortable when visiting our website. Protecting your privacy when processing your personal data is very important to us, and we do everything possible to protect your data from misuse, loss, destruction or interference by unauthorized persons. All the personal data provided by you (e-mail addresses etc.) are processed in accordance with Act no. 101/2000 Sb. on personal data protection. Upon request we are able to send you information about your personal data which we record via our website. When you visit our website, in accordance with standard procedure we record your IP address (allocated by their internet provider), the previous URL visited by you before accessing our website, the individual pages you visit on our website, and the duration of your visit. Other personal data – your name, e-mail, contact details and other – are only recorded if you provide them to us voluntarily by registering on our website, buying products, participating in competitions, or completing forms or surveys. The personal data collected in this manner are used for the technical administration of the website, for website analysis, for surveys, or for marketing purposes; only the appropriate types of data are used for these purposes. We only provide personal data to state authorities and institutions in accordance with binding legal regulations. Our partners, agencies and commercial representatives are bound by confidentiality agreements.
We use your personal data to inform you about offers or services or for other communication with you as part of our commercial strategy. Receipt of such information is entirely voluntary; if you are not interested in receiving this information, you can contact us at any time and instruct us to no longer send you the information. You can do this simply by clicking on the button “Unregister” (“Odhlásit se”) at the foot of each e-mail message we send.
If you have any other questions, please do not hesitate to contact the operator of the website gvuo.cz at info@gvuo.cz.